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FAQ

What do licensed agencies do?
 

Licensed agencies assume full responsibility for all care, and are required to hire trained, licensed, and state registered staff. 

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They often have experienced caregivers ready to work on short notice if schedules change or a previous caretaker becomes unavailable.

Licensed Home Care Organizations (HCOs)...

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  • are required to employ trained, licensed and state-registered staff.

  • often have experienced caregivers ready to work on short notice if schedules change or a previous caregiver becomes unavailable. 

  • employ all their caregivers, and assume all responsibility for caregiver hiring, employee taxes, workers comp insurance, and benefits.

  • require background and reference checks, TB tests, and fingerprinting.

  • provide continuing education and ongoing skill training for caregivers.

  • often accept Long Term Care (LTC) insurance and workers comp insurance.

  • develop and update a plan of care.

  • supervise and schedule caregivers.

What am I responsible for if I choose an unlicensed agency?
 

  • Employee hiring and oversight.

  • Employee taxes, insurance and benefits.

  • Background and reference checks.

  • Insurance coverage for a care provider to work on private property.

Resources

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